Oxy Mobility 3-Year Limited Warranty

At Oxy Mobility, we stand behind the quality and reliability of every oxygen concentrator we sell. All portable oxygen concentrators and home oxygen concentrators purchased through Oxy Mobility are backed by our 3-Year Limited Warranty, covering manufacturer defects in materials and workmanship.

1. What This Warranty Covers

Oxy Mobility warrants that your oxygen concentrator will be free from defects in materials and workmanship for three (3) years from the original date of purchase, subject to the terms below.

Covered components typically include:

Compressor and internal motor
Sieve bed / oxygen generation system
Circuit boards and internal electronics
Display panel and control unit
Manufacturer defects present at time of purchase

Note: Exact coverage may vary slightly by manufacturer/model — see product-specific warranty card included with your device.

2. What This Warranty Does Not Cover

This warranty does not cover:

Normal wear and tear (filters, cannulas, tubing, carrying cases)
Batteries (typically covered separately — see Section 3)
Damage caused by misuse, negligence, or failure to follow the user manual
Damage from unauthorized repairs, modifications, or disassembly
Damage from accidents, drops, spills, or exposure to moisture/extreme temperatures
Damage from power surges or use with incompatible power sources
Cosmetic damage that does not affect device function
Devices with removed, altered, or illegible serial numbers
Use in commercial, rental, or non-personal settings (unless otherwise agreed in writing)
Freight damage (see Section 6 — must be reported within 48 hours of delivery)

3. Battery Warranty

Rechargeable batteries are covered under a separate 1-year limited warranty from the date of purchase, as battery capacity naturally degrades with normal use over time. This is standard across the oxygen concentrator industry and not considered a defect after the 1-year period.

4. How to Make a Warranty Claim

If you believe your device has a covered defect:

Contact our support team at info@oxymobility.com with your order number and a description of the issue.
Our team will guide you through basic troubleshooting first — many issues are resolved without a return.
If a defect is confirmed, we will provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Devices must be shipped in original or equivalent protective packaging.

Oxy Mobility will, at its discretion:

Repair the device, or
Replace it with the same or comparable model, or
Provide a refurbished replacement unit while your device is being serviced (if available)

5. Turnaround Time

Standard warranty repairs: 10–15 business days from receipt of device
Loaner units may be available for home oxygen concentrator customers with active prescriptions — ask a specialist for availability
Expedited service available for urgent medical need — contact support directly

6. Shipping Damage & DOA (Dead on Arrival)

If your device arrives damaged or non-functional:

Report it within 48 hours of delivery to qualify for immediate replacement
Retain all original packaging and materials for inspection
Do not attempt to use a device that arrived visibly damaged

7. Warranty Registration

To activate your full 3-year warranty, register your device within 30 days of purchase at www.oxymobility.com or by contacting our team. Proof of purchase (order confirmation or receipt) is required for all warranty claims.

8. Transferability

This warranty applies to the original purchaser only and is non-transferable unless otherwise stated in writing by Oxy Mobility.

9. Limitation of Liability

This warranty is the sole and exclusive remedy available to the purchaser. Oxy Mobility is not liable for incidental, consequential, or indirect damages, including but not limited to loss of use, medical expenses, or travel disruption resulting from device malfunction, to the extent permitted by applicable law.

This warranty does not cover, and Oxy Mobility is not responsible for, any medical outcomes related to use or non-use of the device. Always follow your physician’s prescribed oxygen therapy instructions.