Oxy Mobility Privacy Policy

Oxy Mobility (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information you provide directly:

Name, email address, phone number, shipping/billing address
Payment information (processed securely by our payment processor — we do not store full card details)
Health-related information you voluntarily share (e.g., prescription details, oxygen flow rate, insurance information) when required to fulfill your order
Account login details, if you create an account
Communications with our support team

b) Information collected automatically:

IP address, browser type, device type
Pages visited, time on site, referral source
Cookies and similar tracking technologies (see Section 5)

c) Information from third parties:

Insurance providers or Medicare/Medicaid, if you use insurance-based purchasing
Shipping carriers (for delivery confirmation and tracking)
Payment processors (for fraud prevention and transaction verification)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Verify prescriptions and insurance eligibility, where applicable
Communicate about your order, shipping, and warranty/support needs
Provide customer service and respond to inquiries
Send marketing communications (only with your consent — see Section 6)
Improve our website, products, and services
Detect and prevent fraud
Comply with legal and regulatory obligations

3. Health Information Notice

Because we sell medical devices, some information you provide — such as prescription details or oxygen therapy needs — may be considered health-related information.

Important: Oxy Mobility is a retailer, not a HIPAA-covered healthcare provider. However, we take the sensitivity of this information seriously and:

Limit access to health-related data to employees who need it to fulfill your order or provide support
Do not sell health-related information to third parties
Use industry-standard security measures to protect this data

If your purchase involves insurance or Medicare/Medicaid billing, additional handling may apply under those programs’ rules — we’ll disclose this at the point of collection where relevant.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers — payment processors, shipping carriers, IT/hosting providers, customer support tools
Insurance/Medicare/Medicaid — only when necessary to process insurance-based orders, and only with your authorization
Legal authorities — if required by law, subpoena, or to protect our rights, safety, or property
Business transfers — in the event of a merger, acquisition, or sale of assets (customers would be notified)

All third parties we work with are contractually required to protect your information and use it only for the purposes we specify.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep your cart and account session active
Understand site usage and improve performance
Support advertising and remarketing (e.g., Google Ads, Meta Pixel), if enabled

You can control cookies through your browser settings. Disabling cookies may affect site functionality (e.g., cart persistence).

6. Marketing Communications

We may send you promotional emails or texts about products, offers, and health tips only if you opt in. You can unsubscribe at any time via:

The “unsubscribe” link in any marketing email
Replying “STOP” to SMS messages
Contacting us directly at info@oxymobility.com

Transactional communications (order confirmations, shipping updates, warranty notices) are not affected by marketing opt-outs.

7. Data Security

We use industry-standard safeguards — including encryption, secure servers, and restricted access controls — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

Fulfill the purpose it was collected for
Comply with legal, tax, and warranty obligations (including the 3-year warranty period)
Resolve disputes and enforce agreements

9. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal/warranty retention requirements)
Opt out of the sale or sharing of personal information (Oxy Mobility does not sell personal information)
Opt out of targeted advertising

California residents (CCPA/CPRA): You have additional rights regarding disclosure, deletion, and opting out of “sharing” for cross-context behavioral advertising.

EU/UK residents (GDPR): You have rights including data portability and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at info@oxymobility.com

10. Children’s Privacy

Our website and products are not directed at children under 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., insurance portals, financing providers). We are not responsible for the privacy practices of those sites — please review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.