Your satisfaction matters to us. We want you to feel completely confident in your purchase  and we back that up with a 30-day return window, an Early Defect Guarantee, and a full 3-year warranty on every device we sell.

Whether you need to return an item, report a problem, or just have questions, our team is here to make it simple.

✔ 30-Day Return Window — Change your mind? Return your unused device within 30 days.
✔ Early Defect Guarantee — Device not working right, even after use? You’re still covered — no restocking fee.
✔ 3-Year Warranty — Protection well beyond your return window.
✔ Real Support — Talk to a specialist before you ever need to return anything.

1. Return Eligibility (Change of Mind)

Unused, unopened oxygen concentrators may be returned within 30 days of delivery for a full refund.

If your device has been opened or used and something’s wrong with it, you don’t need a “return” — you’re covered under our Early Defect Guarantee below.

2. Early Defect Guarantee (Days 1–30 of Use)

If your device stops working, underperforms, or shows a defect within the first 30 days of use — even if it’s been opened or used — you’re covered:

• Contact support and describe the issue
• If troubleshooting doesn’t resolve it, we’ll send a free replacement or issue a full refund — your choice
• No restocking fee applies to confirmed defects
• Applies whether the device was opened, used, or unboxed

After Day 30: device issues are handled under your 3-Year Limited Warranty (repair or replacement — see Warranty Policy).

3. Non-Returnable Items

The following are final sale and not eligible for return or refund:

• Nasal cannulas, masks, and tubing (opened or unopened)
• Filters
• Batteries once activated/charged
• Custom or special-order units
• Devices with missing or altered serial numbers
• Clearance or “as-is” items (clearly marked at purchase)

Note: items in this section are still covered by the Early Defect Guarantee and Warranty if genuinely defective — this section only excludes change-of-mind returns.

4. Restocking Fee

• Unopened, unused returns within 30 days: no restocking fee
• Opened, non-defective returns approved at Oxy Mobility’s discretion: 15% restocking fee (covers inspection and recertification)
• Confirmed defects under the Early Defect Guarantee or Warranty: no restocking fee, ever

5. How to Start a Return or Defect Claim

1. Contact our support team at info@oxymobility.com with your order number and reason for the request.
2. We’ll issue a Return Merchandise Authorization (RMA) number — returns/replacements cannot be processed without one.
3. Pack the device securely in original packaging with all accessories, manuals, and cables included.
4. Ship to the address provided with your RMA using a trackable method.

Return shipping costs:

• Free if due to our error, a defect, or damage in transit
• Customer-paid for standard change-of-mind returns (unless otherwise stated)

6. Refund Timeline

Once your return is received and inspected:

• Email confirmation within 2 business days
• Approved refunds issued to your original payment method within 5–10 business days
• Financed purchases are refunded per your financing provider’s terms — contact them directly for processing timelines

7. Damaged or Incorrect Orders

If your device arrives damaged or you received the wrong item:

• Report it within 48 hours of delivery
• Include photos of the item and packaging if possible
• We’ll arrange a free replacement or full refund — your choice

8. Order Cancellations

• Cancel before shipment for a full refund at no cost.
• Once shipped, standard return/defect policy applies.

9. Insurance-Purchased Devices

If your device was purchased in whole or in part through insurance, Medicare, or Medicaid, refund eligibility may also be governed by your provider’s rules. Contact our billing team at info@oxymobility.com  for guidance specific to your situation.

10. Summary Table

11. Questions?

We’re happy to help before you buy, too — if you’re unsure a device is right for you, talk to a specialist first.

📧 info@oxymobility.com